Outbound Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate outbound calls to newly issued policies to welcome clients to the Globe Life Family, verify their policy details, and provide any necessary information regarding their new policy.

• Navigate our CRM while communicating with recently approved clients to collect the first premium, thereby activating their Life Insurance policy.

• Conduct outbound calls to leads generated via the internet to engage potential customers for our Sales Team.

• Clearly articulate policy benefits.

• Complete necessary documentation as required.

• Assist with correspondence and rectify errors related to policy services.

• Undertake special projects that involve making numerous outbound calls for various campaigns/projects for our sister companies, including AIL & LNL, and document activities as requested by customers.

⛳️ Requirements

• A High School diploma or equivalent; some college education is preferred.

• At least 1 year of experience in customer service or a professional setting in a customer service-related role.

• A license in Life, Accident, and Health Insurance is preferred but not mandatory.

• Over 1 year of office experience is preferred.

• Experience in telecommunications is advantageous.

• A background in life and health insurance, along with knowledge of insurance operations, is desirable.

• A strong customer service background with proficient phone skills.

• Exceptional written and verbal communication abilities.

• Strong organizational skills.

• Ability to maintain confidentiality.

• Comfort in collecting payments through Credit Card and Bank Draft options from customers.

• Excellent skills in alpha and number recognition.

• Demonstrated mathematical capability.

• Ability to perform well under pressure and manage high-stress situations with composure and professionalism.

• Strong decision-making skills, with the ability to assess situations and draw logical conclusions.

• Excellent attendance and punctuality record.

• Proficiency in using Microsoft Office products such as Word and Outlook.

• Ability to multitask across various sources.

• Must possess a friendly demeanor towards customers.

🏝️ Benefits

• Competitive compensation tailored to reflect your expertise and contributions.

• Comprehensive health, dental, and vision insurance plans, as your well-being is crucial to your performance.

• Extensive life insurance benefits and retirement plans, which include a company-matched 401k and pension plan.

• Paid holidays and time off to promote a healthy work-life balance.

• Parental leave to assist our employees in welcoming new family members.

• Subsidized all-in-one subscriptions aimed at supporting your fitness, mindfulness, nutrition, and sleep objectives.

• Company-sponsored counseling services for mental health support, stress management, and maintaining work-life balance.

• Eligibility for continued education reimbursement and company-funded FLMI and ICA courses to advance your career.

• Discounted Texas Rangers tickets for a memorable visit to Globe Life Field.