Outbound Operations Manager, Spanish Required

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Define, organize, and oversee all operational tasks necessary for each client campaign, which includes data workflows, messaging, setup, launch, and optimization.

• Coordinate and supervise the daily activities of a team of three, ensuring that tasks are completed accurately and on time.

• Monitor the progress of campaigns, track deadlines, and maintain visibility across all ongoing projects.

• Review campaign deliverables, such as lead lists, messaging, technical setups, and outbound sequences.

• Perform quality assurance checks prior to campaign launches.

• Ensure that best practices are consistently adhered to within data management, audience segmentation, data cleaning and validation, as well as campaign setup and execution.

• Identify operational bottlenecks, issues, and inconsistencies in real time, and resolve them promptly.

• Effectively prioritize work based on urgency and business impact.

• Collaborate closely with strategy and technical teams to ensure alignment and consistency across campaigns.

• Document workflows and continuously enhance operational processes and team efficiency.

• Deliver qualified leads for client campaigns while ensuring timely completion, quality and accuracy, execution speed, efficiency, organization, and operational clarity.

⛳️ Requirements

• Prior experience in managing projects, workflows, or operational teams.

• Previous marketing agency experience - Required.

• Proficiency in project management tools (ClickUp & Slack) - Required.

• Experience in fast-paced environments such as agencies, startups, or operations-driven businesses.

• Ability to enforce standard operating procedures (SOPs) for manual data tasks (e.g., Apollo).

• Understanding of outbound marketing channels, including cold email and LinkedIn outreach, or the capacity to learn quickly.

• High attention to detail and the capability to critically review work, rather than just delegating tasks.

• Excellent organizational and prioritization abilities.

• Ability to perform effectively under pressure while managing multiple moving parts.

• Fluency in Spanish and English.

• Strong focus on execution and quality.

• Capability to identify and resolve problems before they affect results.

• Excellent organizational and process management skills.

• Confidence in managing accountability while fostering a positive team dynamic.

• Fast, accurate, and highly reliable.

• Strong sense of ownership and responsibility for outcomes.

🏝️ Benefits

• Performance Bonus: Linked to client retention (e.g., one bonus tier for 10 clients, another for 15).

• Annual Leave: 26 days (excluding weekends).