Outbound Call Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Make prompt outbound calls to consumers and quickly reach out to new leads.

• Establish trust and build rapport during initial discussions.

• Provide a professional, consultative, and customer-centric experience.

• Manage multiple outbound leads while adhering to quality and productivity standards.

• Verify consumer contact details and service needs.

• Confirm consumer intent and interest in receiving support.

• Complete necessary Lead Qualification Questions (LQQs).

• Identify qualifying and disqualifying criteria in accordance with campaign and provider guidelines.

• Gather precise information to assess consumer eligibility and service-provider compatibility.

• Offer empathetic, professional, and solution-focused assistance.

• Address objections and consumer concerns effectively.

• Comply with campaign requirements and qualification standards.

• Adhere to established scripts, workflows, and quality protocols.

• Ensure consistent management of all lead types and inquiries.

⛳️ Requirements

• Prior experience in outbound calling, telesales, lead qualification, customer service, call center operations, or appointment scheduling.

• At least 1 year of experience in Sales or as a Sales Development Representative.

• Excellent verbal communication and active listening skills.

• Ability to quickly build rapport and engage consumers over the phone.

• Confidence in handling objections and steering conversations.

• Strong attention to detail and accuracy in documentation.

• Capability to manage a high volume of outbound calls while maintaining quality standards.

• Exceptional organizational and time-management capabilities.

• Strong problem-solving and decision-making skills.

• Experience with CRM systems, preferably Salesforce.

• Proficiency in Microsoft Office and web-based applications.

• Comfort in navigating multiple systems while conversing with consumers.

• Experience with web-generated leads is preferred.

• Background in lead qualification, customer acquisition, or provider matching environments is preferred.

• Work computer must operate on Windows 11 Pro or macOS 15.

• Minimum internet speed requirement of at least 100 Mbps.

• Voice recording must be submitted.

🏝️ Benefits

• Work from home position.