OTM Solutions Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily functional and technical assistance for Oracle Transportation Management (OTM), proactively diagnosing, troubleshooting, and resolving issues and inquiries reported by customers.

• Oversee and address support tickets in alignment with established Service Level Agreements (SLAs), ensuring prompt communication, resolution, and customer satisfaction.

• Address a diverse array of support requests, encompassing user access management, system configuration, data corrections, and solution improvements.

• Partner with customers during weekly status calls to review ticket backlog, prioritization, and progress on resolutions.

• Conduct quarterly regression testing in preparation for Oracle Cloud upgrades, identifying defects, validating fixes, and ensuring system reliability.

• Develop and update documentation for the Innovate Support knowledge base.

⛳️ Requirements

• Bachelor's degree from an accredited institution or equivalent experience with Oracle Transportation Management.

• At least 2 years of experience in configuring and supporting the OTM platform.

• Possess functional knowledge of transportation in the following areas: TL vs LTL, multi-stop shipments, tendering, carrier assignment, routing concepts, freight costs, appointment scheduling, and shipment execution lifecycle.

• Experience in troubleshooting issues related to integration, planning failures, tender problems, rate lookup/user access/security issues, and XML errors.

• Proficient in SQL, with the ability to: Query OTM tables, read transactional data, validate statuses, trace objects, and utilize SELECT statements, JOINs, and filtering for key OTM tables.

🏝️ Benefits

• Access to experts and resources for your Learning & Development journey.

• Opportunity for internal mobility.

• Employee referral bonus program.

• Employee Resource Groups (ERGs).

• Annual fundraising and volunteer events to contribute to communities.

• Paid time off, floating holidays, time off for volunteering, and rollover options.

• Paid parental leave.

• Medical, dental, vision, and 401k plans (with matching contributions).

• Flexible spending accounts, mass transit, and dependent care plans available.

• Health savings account with an annual company contribution for participants.

• Short-term and long-term disability coverage; life insurance policies subsidized by the company.

• Additional perks including pet insurance, accident care, access to legal advice, and more.