Organizational Support Manager – Capacity Engineering

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate with the Director and senior leadership to create and uphold a cohesive roadmap that aligns site-level priorities with organizational capacity targets, OKR integration, and cross-functional program milestones.

• Discover opportunities to enhance processes, remove inefficiencies, and boost overall operational effectiveness.

• Act as the central coordination hub for cross-functional partners, streamlining communication across various sites and ensuring consistent visibility into priorities, progress, and dependencies.

• Create and maintain centralized dashboards and reports to monitor key performance indicators (KPIs) across all sites, utilizing data analysis and visualization skills to provide integrated leadership reporting and support decision-making.

• Oversee the planning, execution, and delivery of strategic projects and initiatives, ensuring timely completion, high-quality results, and alignment with organizational goals.

• Keep structured tracking of cross-organizational program milestones, dependencies, and readiness evaluations, proactively identifying risks and ensuring delivery momentum across concurrent initiatives.

• Assist in resource allocation and workload balancing across sites, ensuring that engineers concentrate on high-value delivery tasks by managing coordination, task tracking, and cross-functional follow-up responsibilities.

• Identify, evaluate, and mitigate risks that could hinder the organization's ability to achieve its goals and objectives.

⛳️ Requirements

• More than 8 years of experience in a leadership or program coordination position, ideally within infrastructure, data center operations, or large-scale technology deployment environments.

• Comprehensive knowledge of project management methodologies (Agile, Waterfall, or hybrid).

• Proficient in project management software (e.g., MS Project, Smartsheet, Jira).

• Strong analytical and problem-solving abilities for complex project challenges.

• Exceptional written and verbal communication skills.

• Proven experience leading cross-functional teams in a dynamic, fast-paced setting.

• Excellent facilitation, negotiation, and conflict resolution skills.

• Demonstrated ability to manage competing priorities, deadlines, and budgets successfully.

• Familiarity with regulatory requirements and compliance standards pertinent to the specific industry.

• A Bachelor's Degree in Business Administration, Management, Computer Science, Engineering, or a related field is mandatory.

• Project Management Professional (PMP) or Certified Scrum Master (CSM) certification (or a relevant equivalent) is highly desirable.

• Willingness to travel (10–25%) to client sites or other company locations as required.

• Flexibility to work extended hours or weekends when project timelines demand it.

• Strong commitment to promoting an inclusive, supportive, and collaborative workplace environment.

🏝️ Benefits

• Medical coverage through UHC (PPO, HSA, Surest options) / Medical coverage through Kaiser (HMO option only) for California employees only.

• Dental coverage provided by UHC Nationwide.

• Vision coverage provided by UHC.

• Flexible Spending Account for Health & Dependent Care.

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific).

• Continuing Education and Professional Development through various integrated platforms, such as Udemy and Coursera.

• Corporate Wellness Program offered by Goomi Group.

• Employee Assistance Program.

• Wellness Days.

• 401k Plan.

• Basic and Supplemental Life Insurance.

• Short Term & Long Term Disability coverage.

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance.

• Tuition Reimbursement (available 6 months after the start date, capped).

• Paid Time Off (accrued and prorated, maximum of 120 hours annually).

• Paid Holidays.

• Any other statutory leaves, paid time, or additional benefits required under state and federal law.