Order Management – Operations Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee client inquiries, schedule appointments, gather feedback, and maintain ongoing communication.

• Ensure the accuracy and confidentiality of client records, which include measurements, preferences, order details, and specific requests.

• Follow up on pending client requests, order updates, and necessary information.

• Coordinate order processing tasks and guarantee that information is complete, precise, and acted upon efficiently.

• Monitor fabric supplies, materials, and associated inventory records.

• Keep order documentation and administrative records organized.

• Provide general administrative assistance across daily business activities.

• Aid with data entry, documentation, filing, and maintenance of records.

• Support enhancements in processes related to client records, order administration, inventory tracking, and internal documentation.

• Collaborate with internal stakeholders to facilitate service delivery, order coordination, and operational efficiency.

• Enable communication between customer-facing teams and operational teams.

• Carry out additional duties as necessary.

⛳️ Requirements

• Bachelor's Degree in Business Administration, Certificate III in Business Administration, or a related field is preferred.

• At least 2–4+ years of experience in administration, client services, customer support, order coordination, or a comparable role.

• Experience in the fashion, retail, luxury goods, custom products, or other customer-centric environments is a plus.

• Strong organizational capabilities and the ability to juggle multiple priorities and deadlines.

• Exceptional attention to detail and accuracy in record-keeping, data entry, and order administration.

• Excellent written and verbal communication skills in English.

• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

• Familiarity with CRM, booking systems, order management, or client record systems is advantageous.

• Ability to manage confidential client information with discretion and professionalism.

• Strong customer service orientation.

• Capability to collaborate effectively with internal teams.

• Dependable, organized, and able to thrive in a fast-paced environment.

🏝️ Benefits

• Work from home.

• Day shift, 0700 AM–0400 PM PHT, with adjustments for daylight saving time.

• Monday to Friday work schedule; weekends off.

• Health Maintenance Organization (HMO) coverage for 2 dependents and medical reimbursements.

• Government-mandated benefits.

• Opportunities to collaborate with leading companies in Australia and beyond.

• Training programs aimed at career development.

• Company outings, team-building activities, and wellness sessions.

• A supportive and inclusive culture.

• Dedicated managers focused on your professional growth and success.

• Competitive salary and benefits.

• Additional entitlements.

• Structured programs for career advancement.

• Equal opportunity and inclusive workplace.