Operator – Operations Virtual Assistant, Systems & Process Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop, document, and enhance standard operating procedures (SOPs) and workflows

• Pinpoint inefficiencies and propose improved systems

• Ensure uniformity, quality, and consistency throughout operations

• Monitor tasks, timelines, and deliverables across various teams

• Oversee recurring workflows and reporting cycles

• Collaborate with clients, vendors, and internal teams

• Manage inboxes, calendars, and internal communications

• Organize files, systems, and documentation effectively

• Create summaries and reports to aid in decision-making

• Maintain customer relationship management (CRM) systems such as GoHighLevel, HubSpot, Zoho, etc.

• Track pipelines, leads, and conversions

• Schedule and oversee content across various platforms

• Respond to messages and engage with community interactions

• Maintain dashboards and key performance indicator (KPI) trackers

• Conduct basic quality assurance and data checks

• Ensure accuracy and cleanliness of records

⛳️ Requirements

• Minimum of 1 year of experience in a leadership, operations, or project-based role

• Experience working as a Virtual Assistant, Operations Assistant, or Project Coordinator

• Strong comprehension of SOPs, workflows, and process enhancement

• Highly organized and focused on processes

• Excellent project management and coordination abilities

• Comfortable utilizing KPIs, dashboards, and reporting tools

• Intermediate to advanced proficiency in Google Sheets

🏝️ Benefits

• HMO coverage

• Wellness support

• 40 hours of Paid Time Off (PTO)

• 40 hours of Sick Leave

• 8 hours of Mental Health Leave

• Birthday Leave & Paternity Leave

• US Holidays plus select Philippine holidays

• 13th Month Pay

• Company-provided equipment

• PTO that can be converted to cash

• Welcome kit and appreciation tokens

• Monthly team gatherings and games

• Occasional in-person meetups