Operator Engagement Manager

This is a fully remote position, open to applicants in Malta.

📋 Description

• Assist in the management of operator accounts, ensuring effective communication and engagement.

• Aid in the maintenance and updates of the operator database and CRM systems.

• Facilitate outreach to operators for event participation, networking opportunities, and content contributions.

• Help monitor operator attendance, engagement metrics, and follow-up actions before and after events.

• Assist in introducing operators to pertinent partners, including suppliers and sponsors.

• Support the identification of new operator contacts and maintain a pipeline of potential relationships.

• Collaborate with the sales team to enhance lead generation and conversion opportunities.

• Provide administrative and logistical assistance for meetings, networking events, and initiatives.

• Help track performance metrics such as engagement, attendance, and conversion rates.

• Support the monthly reporting on relationship activities and key performance indicators (KPIs).

• Assist in resolving basic partner inquiries and escalate issues when necessary.

⛳️ Requirements

• 1–2 years of experience in account management, customer service, events, or a related area.

• An interest in the betting/iGaming sector (experience is advantageous but not mandatory).

• Excellent communication and interpersonal abilities.

• Highly organized with a keen attention to detail.

• Capability to manage multiple tasks and prioritize effectively.

• Comfortable working with CRM systems and data tracking tools.

• Proficient in Google Workspace and/or Microsoft Office.

• A proactive mindset with a strong willingness to learn and grow.

🏝️ Benefits

• Opportunity for professional growth and development.

• Collaborative and supportive work environment.

• Access to networking events and industry insights.