Operations/Service Manager II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the Customer Service and Cashier teams, ensuring adherence to company policies and standards, safeguarding company assets, and maintaining proper sales and record-keeping procedures.

• Provide support to the Customer Service Supervisors to guarantee customer service expectations are met and facilitate a seamless customer flow at the registers.

• Manage the comprehensive execution of operations and receiving Standard Operating Procedures (SOPs).

• Direct the entire receiving process, which encompasses transfers, debits, damages, and chargebacks, collaborating with the Receiving Supervisor to uphold inventory accuracy.

• Serve as the Manager on Duty (MOD), exemplifying leadership for customers and associates while driving store results.

• Assist the Store Manager and other team members in various areas, including but not limited to staffing, sourcing, interviewing, training, and succession planning.

• Support the management of additional store operations as required.

• Communicate effectively with both District and Regional Management teams.

⛳️ Requirements

• A minimum of 3 years of Retail Management or Store Operations experience within an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization.

• Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as necessary.

• Capability to lift and transport boxes weighing up to 40 lbs.

• Proficient in using scheduling and reporting software.

• Occasional travel may be necessary.

🏝️ Benefits

• Medical, dental, and vision coverage, including life and disability insurance.

• Up to 12 days of paid time off annually.

• Up to 8 paid holidays.

• Paid sick leave in accordance with applicable law.

• 401(k) plan.

• Flexible working hours.

• Associate discount.