CX Ops Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop the RevOps roadmap and implement initiatives that advance our strategy, from OKR formulation to investment suggestions.

• Take ownership of revenue forecasting related to new business, renewals, and expansions.

• Focus on system and process improvements that enhance the buyer journey.

• Create models for unit economics, LTV:CAC ratios, payback periods, and the ROI of each GTM investment.

• Monitor ARR, MRR, churn, net revenue retention (NRR), and expansion revenue.

• Identify trends and anomalies proactively.

• Lead annual planning and QBRs with scenario modeling and analysis that is actionable for the board.

• Ensure alignment of billing and subscription data in SaaSgrid and the CRM so that revenue is accurately reported from the outset.

• Establish a customer health scoring framework that identifies risks and opportunities for expansion early on.

• Define and monitor key onboarding metrics: time-to-value, completion rates, and early adoption indicators.

• Manage the renewal operations calendar.

• Oversee the HubSpot instance, including pipeline configuration, custom properties, workflow automation, and data governance.

• Handle integrations with SaaSgrid, ZoomInfo, BI tools, and financial systems to maintain a single source of truth.

• Create dashboards and reports that Sales, Marketing, and CS leadership depend on daily.

• Track performance across Sales and CS, providing leadership with actionable recommendations to scale successful initiatives.

• Conduct experiments, inform marketing investments, lead market intelligence efforts, and assess cross-functional projects with Sales, Marketing, Product, Engineering, and BD to determine what drives results.

⛳️ Requirements

• 5 to 8+ years of experience in Revenue Operations, Sales Operations, or Finance within a SaaS B2B environment.

• Strong expertise in financial operations, including ARR/MRR reporting, churn analysis, renewal forecasting, and unit economics modeling.

• Practical experience in customer success operations: health scoring, onboarding metrics, renewal workflows, and playbook execution.

• Extensive knowledge of HubSpot, including pipeline configuration, custom objects, workflow automation, reporting, and integrations. HubSpot certifications are highly desirable.

• Excellent analytical and modeling skills; proficiency in advanced Excel or Google Sheets is essential, while SQL knowledge is preferred. Experience with BI tools (Tableau, Looker, or similar) is strongly favored.

• Familiarity with SaaSgrid or a similar subscription management and revenue intelligence platform.

• Proven ability to collaborate closely with Sales, Marketing, CS, Product, and Finance leadership.

• Preferable experience in high-growth SaaS startups or scale-ups (Series A to C).

🏝️ Benefits

• All your information will be kept confidential according to EEO guidelines.

• Accessibility & Work Environment: INNERGY is dedicated to creating an inclusive and accessible workplace. We support reasonable accommodations for individuals with disabilities as required by law. Please inform us if you need any adjustments during the recruitment process or in your role.

• We emphasize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.

• Equal Opportunity Employer: INNERGY values diversity at every level and is committed to providing a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.