Analyst II, Global Operations – ITAM, SAM, CMDB Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage IT Service Management (ITSM), IT Asset Management (ITAM), Software Asset Management (SAM), Configuration Management Database (CMDB), and Discovery Platforms.

• Design and uphold the architecture, data model, and governance of the CMDB.

• Set up discovery functionalities and application dependency mapping.

• Supervise the hardware asset lifecycle and oversee inventory data management.

• Create and sustain software asset records along with licensing governance.

• Execute integrations, automation, and reporting tools.

• Collaborate with stakeholders regarding governance and ownership of processes.

⛳️ Requirements

• 3-5+ years of experience in ITSM, ITAM, SAM, CMDB administration, or similar positions.

• Practical administration experience with ITSM, ITAM, SAM, CMDB, or comparable platforms.

• Experience in configuring asset models, software models, and workflows.

• Solid understanding of CMDB concepts and service management processes aligned with ITIL.

• Knowledge of software asset management and licensing frameworks.

• Hands-on experience with discovery or inventory management tools.

• Excellent documentation, reporting, and communication abilities.

• Capability to work collaboratively across various teams.

🏝️ Benefits

• Health insurance

• 401(k) retirement plan

• Paid time off

• Flexible working arrangements

• Professional development opportunities

• Remote work options