Operations Training Manager, Delivery

This is a fully remote position, open to applicants in Alabama, +36 more states.

📋 Description

• Oversee and lead the Operations learning delivery function, ensuring a consistent and high-quality onboarding process for approximately 200 new hires each year, as well as continuous learning programs for our existing frontline teams.

• Develop and mentor a team of 3-5 facilitators, providing guidance on performance management, mentorship, and professional growth.

• Manage and take ownership of the Operations training calendar and team capacity.

• Collaborate with Operations leaders to pinpoint knowledge gaps, emerging skill requirements, and opportunities for focused learning interventions.

• Convert operational feedback and performance trends into actionable training enhancements and new learning initiatives.

• Track trainee performance trends and operational metrics to assess training effectiveness and drive continuous program improvement.

• Conduct training sessions approximately 30% of the time to bolster trainer capacity or address high-priority initiatives.

⛳️ Requirements

• A minimum of 5 years of experience in training, learning and development, operations enablement, or a related discipline.

• At least 2 years of experience in a leadership position with direct reports.

• Ability to excel in a fast-paced, dynamic environment while effectively managing ambiguity.

• Experience in a highly regulated industry, such as insurance, finance, healthcare, or a similar field.

• Proven experience in managing training programs or learning initiatives across various teams or operational functions.

• Demonstrated capability to lead and develop trainers or facilitators in a performance-oriented setting.

• Strong facilitation and coaching abilities with a track record of delivering engaging virtual or in-person learning experiences.

• Proficient in translating operational needs and performance data into effective learning solutions.

• Excellent cross-functional collaboration skills, with the ability to work effectively with business leaders.

• Outstanding organizational and program management skills, including experience handling complex training calendars or initiatives.

🏝️ Benefits

• Competitive salary and company equity through Restricted Stock Units (RSUs).

• 401(k) plan with company matching up to 4% of eligible earnings.

• Various medical plan options, along with dental and vision coverage.

• Contributions to a company-funded Health Savings Account (HSA).

• Company-paid life insurance and short-term disability coverage.

• A range of supplemental benefit options available.

• Access to mental health support and confidential counseling resources.

• Flexible paid time off (PTO) for exempt employees, in addition to 8 company-observed holidays.

• Paid parental leave, offering up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents.

• Opportunities for career mobility and internal growth.

• Professional development budgets available for certifications, conferences, and learning opportunities.