Operations Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of Operations Specialists in implementing workflows for patient medication access.

• Utilize data to assess team performance and pinpoint gaps and bottlenecks.

• Cultivate a team that shows measurable improvement through well-defined success metrics and feedback.

• Make informed and consistent decisions in ambiguous situations regarding escalations.

• Onboard and train new specialists to enhance productivity quickly.

• Establish infrastructure through SOPs, quality audits, analytics, and workflows.

• Provide leadership with insights into team performance and emerging issues.

⛳️ Requirements

• 2–5 years of experience in leading or functioning within a process-driven, SLA-driven environment.

• A background in healthcare operations (such as prior authorization, patient access, pharmacy, RCM, or related fields).

• Specific metrics you have managed and improved, including productivity, quality, SLA, ramp time, or similar areas.

• Comfort in dealing with ambiguity — capable of structuring partially defined problems and steering towards clear outcomes.

• Strong analytical skills and technical fluency — adept with data and complex software tools.

• Experience in building or redesigning processes from the ground up under time constraints.

• Established credibility with the team through hands-on involvement, not merely oversight.

• Proficient in coaching: providing direct, specific feedback and intentionally developing team members.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work environment with options for remote work.

• Generous paid time off and holiday leave.