Operations Support Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Coordinate coverage for cancelled direct care appointments, both future and same-day, utilizing available Behavior Technicians, and inform Behavior Analysts of any changes in coverage.

• Examine accounts to identify any missing patient documents and gather the necessary information.

• Respond to calls and emails from clients and staff as required.

• Provide support to providers with any inquiries or office requirements.

• Adjust Behavior Technicians' (BTs) schedules in the event of patient cancellations.

• Liaise with the supervising Behavior Analyst regarding any schedule modifications.

• Oversee and enforce the cancellation policy.

• Ensure that BTs submit their Paid Time Off (PTO) in the payroll system as necessary.

• Generate weekly reports to track call outs by Behavior Technicians.

• Produce a daily audit report for unconverted appointments.

• Comply with federal HIPAA regulations, alongside any relevant company policies and procedures.

⛳️ Requirements

• At least a High School Diploma; a Bachelor's Degree is preferred.

• Understanding of HIPAA regulations is essential.

• Familiarity with Applied Behavior Analysis terminology is preferred, but not mandatory.

• Registered Behavior Technician (RBT) certification from the BACB and/or experience as a Behavior Technician is preferred, but not required.

• Strong communication skills are a must.

• Excellent customer service abilities.

• Strong time management and organizational skills.

• Capability to solve problems effectively.

• Consistent attendance is expected.

• Ability to adapt quickly and efficiently to changing policies and procedures.

🏝️ Benefits

• Comprehensive benefits package.

• Relaxed work atmosphere.

• Opportunities for professional growth and advancement.