Operations Support Manager – ServiceNow, CMDB, Discovery – Senior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate in shaping the strategy for the Discovery product and oversee its tactical implementation.

• Act as the primary contact for stakeholder inquiries regarding Discovery outcomes.

• Drive ongoing enhancements in the performance of the Discovery schedule, including integrations, plugins, and upgrades.

• Oversee operations pertaining to CMDB, Discovery, integrations, and data reconciliation.

• Spearhead initiatives aimed at improving data quality, data architecture, and data cleansing.

• Manage and enhance automated processes for ITSM and GRC.

• Serve as the technical lead on global transformation projects.

• Ensure the ongoing development and governance of the ServiceNow platform.

• Create and deliver reports, analyses, and presentations for executive-level stakeholders.

• Provide training and enablement support for teams.

• Collaborate in a global environment with distributed teams.

⛳️ Requirements

• Proven experience in IT.

• Background in process improvement.

• Expertise in quality and governance.

• Practical experience with ServiceNow, specifically CMDB and Discovery.

• Familiarity with integrations and data management.

• Experience in managing IT operations.

• Engagement in continuous improvement projects.

• Ability to effectively engage with multiple stakeholders.

• Experience working in global environments.

• Knowledge of CMDB, Discovery, IRE, IntegrationHub, Service Graph, and IT Asset Management.

• Understanding of CSDM.

• Automation of ITSM processes (Incident, Change, Problem, etc.).

• Proficiency in scripting on the ServiceNow platform.

• Experience in data governance and data certification.

• Preferred certifications include ServiceNow and ITIL Foundation v4 (or higher).

🏝️ Benefits

• Opportunity for remote work.