Operations Support Coordinator, US Healthcare

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Monitor and track unconverted therapy sessions along with pending operational tasks.

• Oversee scheduling updates, modifications, and adjustments within CentralReach.

• Professionally communicate scheduling changes and service updates to staff and families through email and text.

• Process, track, and route DMAS forms and other necessary documentation for clinical review and signatures.

• Assist with employee offboarding procedures, including updating internal systems, revoking system access, and keeping accurate personnel records.

• Execute routine data entry tasks while ensuring a high level of accuracy.

• Update operational trackers, reports, and internal databases.

• Follow up on pending documentation and operational action items with staff and families.

• Support quality assurance initiatives to maintain compliance and ensure operational processes are current.

• Collaborate with internal departments to facilitate seamless day-to-day service delivery.

⛳️ Requirements

• Previous experience in **administrative, operations support, healthcare administration, or coordination** is **crucial.**

• Experience in **healthcare, behavioral health, ABA services, medical administration**, or a related field will be **considered a significant advantage.**

• Previous experience with **CentralReach** is highly beneficial.

• **Excellent written and verbal communication skills in English** with flawless spelling and grammar.

• Strong **organizational and time management abilities** with exceptional **attention to detail.**

• Demonstrated capability to **manage multiple recurring tasks** **while adhering to deadlines.**

• Comfortable navigating **multiple systems simultaneously.**

• **Strong data entry skills** with a high degree of accuracy.

• Proactive, self-driven, and capable of **working independently with minimal oversight.**

• Strong problem-solving abilities with a **process-oriented approach.**

• **Professional, reliable, and dedicated** to providing high-quality operational support.

• Intermediate to advanced proficiency in **Microsoft Office, especially Excel, Outlook, and Word.**

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

• Flexible work schedule to promote work-life balance.