Operations & Support Administrator, PHP

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and distribute helpdesk tickets efficiently.

• Keep operational reports up-to-date and well-maintained.

• Supervise support queues and ensure service levels are met.

• Manage and update hardware and software asset registers.

• Assist in purchasing activities and supplier management.

• Monitor equipment orders and manage replacements.

• Address customer inquiries and internal support requests promptly.

• Ensure accurate documentation and record-keeping.

• Contribute to the ongoing enhancement of operational processes.

⛳️ Requirements

• At least 2 years of experience in administration and technical support.

• Proficient in Excel, Outlook, Word, and Teams.

• Exceptional communication and customer service skills.

• Strong attention to detail coupled with excellent organizational skills.

• Capability to work independently in a remote setting.

• Technical knowledge and experience in troubleshooting are beneficial.

🏝️ Benefits

• Fully remote position.

• 40 days of paid holiday each year.

• Opportunity to collaborate with a UK-based organization.

• Exposure to various aspects of business operations.