Operations & Support Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and distribute helpdesk tickets efficiently.

• Regularly update and manage operational reports.

• Supervise support queues and ensure service level compliance.

• Keep hardware and software asset registers current.

• Assist in procurement and supplier management tasks.

• Monitor equipment orders and handle replacements.

• Address customer inquiries and internal support requests.

• Ensure accurate record-keeping and documentation.

• Promote continuous enhancement of operational processes.

⛳️ Requirements

• At least 2 years of experience in administrative and technical support roles.

• Proficient in Excel, Outlook, Word, and Teams.

• Exceptional communication and customer service skills.

• Strong attention to detail coupled with excellent organizational abilities.

• Capability to work autonomously in a remote setting.

• Technical expertise and troubleshooting experience are preferred.

🏝️ Benefits

• Fully remote position.

• 40 days of paid vacation each year.

• Opportunity to collaborate with a UK-based organization.

• Gain exposure to various facets of business operations.