Operations Support – 6 Month Contract

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Carry out daily operational duties within Flowdash workflow queues in accordance with established protocols.

• Handle routine administrative responsibilities such as data entry, document organization, and status updates.

• Oversee and respond to operational requests and inquiries by adhering to standard operating procedures.

• Aid wire processing workflows by preparing necessary documentation and tracking approvals.

• Assist in organizing and filing fund documents, investor records, and operational correspondence.

• Ensure data accuracy across multiple systems and report discrepancies to senior team members.

• Contribute to the preparation of standard operational documentation using predefined templates and formats.

• Collaborate with internal teams to collect required information and documentation.

• Monitor task completion against service-level agreements (SLAs) and escalate issues as necessary.

• Adhere to detailed process documentation and checklists to guarantee accuracy and consistency.

• Engage in process improvement initiatives by identifying inefficiencies and proposing solutions.

⛳️ Requirements

• 1–3 years of experience in operational support, administrative positions, back-office operations, or customer service.

• Exceptional attention to detail and the ability to accurately follow step-by-step procedures.

• Strong organizational skills with the capability to manage multiple tasks concurrently.

• Excellent written and verbal communication skills in English.

• Comfortable with learning and utilizing new software tools and systems.

• Reliable internet connection with the ability to work remotely during US business hours overlap.

• Proficiency in Google Workspace or Microsoft Office (Excel, Docs, Sheets).

• Experience with financial reconciliations is a plus, but not mandatory.

• Familiarity with CRM systems, workflow tools, or data entry platforms is a plus, but not mandatory.

• Background in finance, banking, BPO, or financial operations is a plus, but not mandatory.

🏝️ Benefits

• Competitive compensation aligned with the Philippines market.

• Fully remote work arrangement.

• Opportunity to gain insights into US investment fund operations.

• Supportive team environment with well-defined processes and training.

• Opportunities for growth as the operations team expands.