Operations Specialist – Virtual Marketing Programs

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Join Gartner’s top analysts and advisors in hosting public live virtual sessions that highlight their research and insights to a wide audience of professionals.

• Conduct and facilitate live virtual sessions, which include reading from a script, introducing the presenter, giving audience instructions, delivering promotional announcements, and managing the third-party webinar platform.

• Upload content to our webinar platform and gartner.com.

• Work alongside the Marketing Program Manager to evaluate program data, identify benchmarks, and highlight successful areas.

• Partner with the Marketing Program Manager to pinpoint optimization opportunities within program operations and promotional channels, such as email and social media.

• Collaborate with the Marketing Program Manager to discover innovations and suggest pilot initiatives.

• Ensure the success of our events by providing presenters with access details and training, maintaining accuracy through collaboration via various trackers and platforms.

• Gather PowerPoint presentations from presenters and supply them with the final versions.

• Request, incorporate, and modify standard virtual event instructional and promotional slides for presentations.

• Adjust scripts to align with the specifics of virtual events and promotions.

• Upload presentations and promotional slides to the virtual sessions platform.

• Address inquiries and requests from our sales teams and prospective clients promptly.

• Handle promotional email requests and act as a liaison for partners in Digital Marketing.

• Provide key metrics and analyses based on our event data for individual sessions.

• Update registration reports daily and send weekly updates to stakeholders.

• Facilitate preparatory sessions for our events with team members and both internal and external presenters.

• Assist with additional tasks to ensure consistency, promote accountability, and enhance efficiency.

⛳️ Requirements

• A Bachelor’s degree in marketing, business, or a related field is preferred.

• Experience with virtual platform content is preferred.

• 2-3 years of experience in marketing, operations, or a related area.

• Proficient in Excel and PowerPoint.

• Familiarity with Google Drive.

• Strong oral and written communication skills.

• High accuracy level and proven attention to detail, along with excellent organizational skills.

• A project management mindset capable of handling multiple, competing priorities at once.

• A process-oriented individual seeking to maximize efficiencies in both new and existing procedures.

• An independent self-starter who is also willing and able to collaborate with others.

• An analytical thinker who can dive deep into metrics and data to uncover the story behind the numbers.

• Comfortable working US EST morning hours and in a remote work environment.

🏝️ Benefits

• Competitive salary.

• Generous paid time off policy.

• Charity match program.

• Medical, Dental & Vision Plans.

• Parental Leave.

• Employee Assistance Program (EAP).

• 401K matching and more!