Operations Specialist I, Medical Device

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate new orders by following standard work procedures and specific client SOP guidelines.

• Communicate any delays, issues, and updates to customers through both verbal and written channels.

• Update, oversee, and/or modify airway bills utilizing both initial and advanced training.

• Arrange driver coverage for any segment of an order as needed.

• Utilize training and extensive knowledge to devise innovative solutions for both common and unique challenges.

• Promptly acknowledge and address all email, phone, and text inquiries.

• Achieve minimum metric benchmarks and customer service expectations for an entry-level role.

⛳️ Requirements

• Capability to adhere to standard work practices and client-specific SOP guidelines.

• Ability to swiftly transition between various critical tasks.

• Competence in accurately verifying that job milestones are completed correctly and punctually.

• Proficiency in navigating and interpreting Airline booking and tracking websites.

• Capacity to follow all process and communication protocols across multiple platforms.

• Ability to remain independently informed by reviewing all communications provided through company platforms.

🏝️ Benefits

• Comprehensive health, vision, and dental insurance options.

• 401K company contribution program.

• Reimbursements for professional development and training.