Manager, Regional Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Drives the effectiveness and expansion of Casinos and Community Gaming Centres within their designated region.

• Concentrates on revenue generation, profit maximization, and overall organizational growth.

• Ensures customer satisfaction while enhancing corporate reputation.

• Manages intricate external relationships and leads BCLC on-site facilities personnel.

• Acts as a subject matter expert on Policies and Procedures, providing guidance to staff.

• Develops and executes strategic business plans that are in alignment with organizational objectives.

• Investigates and analyzes gaming outcomes and operational procedures.

⛳️ Requirements

• A degree in business or a related field.

• 5 to 7 years of experience in gaming operations with progressive responsibilities.

• Extensive knowledge of Casino and/or Bingo gaming operations.

• Demonstrated experience in site supervision, including issue and risk management.

• Strong relationship management, conflict resolution, and mediation abilities.

• Proven leadership skills and a commitment to people development.

• Experience with strategic business planning and resource management.

• A high degree of business acumen.

• Excellent interpersonal communication skills.

• Strong written and verbal communication abilities.

• Exceptional problem-solving and analytical thinking capabilities.

• Proficient in computer skills, including the MS Office suite.

🏝️ Benefits

• Comprehensive wellness programs aimed at improving your physical, mental, social, financial, and career well-being.

• A flexible working model that supports work-life integration alongside our 37.5-hour work week.

• Volunteer hours available for community engagement through our Play It Forward program.