Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, execute, and consistently enhance operational processes throughout the organization.

• Identify inefficiencies, bottlenecks, and potential automation opportunities.

• Promote the standardization and documentation of internal workflows and procedures.

• Establish and monitor performance metrics for the organization, suggesting improvements as necessary.

• Implement company-wide operational initiatives and strategic projects.

• Ensure that projects stay on schedule, within scope, and aligned with business objectives.

• Coordinate resources across various departments to achieve deadlines and service commitments.

• Maintain accountability through project tracking systems and status reports.

• Collaborate with department leaders to enhance collaboration and operational effectiveness.

• Facilitate communication between Sales, Service Delivery, Security, Finance, HR, and Executive teams.

• Assist leadership in executing organizational priorities and company initiatives.

• Aid in scaling operations to accommodate ongoing growth.

• Create and maintain KPI dashboards for executive leadership.

• Analyze operational data to uncover trends and identify improvement opportunities.

• Prepare executive reports and recommendations based on business performance metrics.

• Monitor service delivery metrics, utilization, profitability, and indicators of operational health.

• Support workforce planning and capacity management efforts.

• Collaborate with HR on hiring and onboarding initiatives.

• Track team utilization and operational efficiency.

• Ensure that operational resources align with company goals and growth projections.

• Evaluate and implement tools designed to enhance operational efficiency.

• Work closely with Rhymetec’s AI initiatives to explore automation opportunities.

• Assist in the integration of operational systems and reporting platforms.

• Encourage the adoption of technology solutions that enhance employee productivity and client outcomes.

• Ensure operational processes are in line with internal policies and industry best practices.

• Support quality assurance initiatives across service delivery teams.

• Assist with internal audits, documentation reviews, and operational governance programs.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

• Over 5 years of experience in operations, project management, or business management.

• Experience in a professional services, consulting, technology, or cybersecurity environment.

• Strong analytical and problem-solving skills.

• Outstanding organizational and project management abilities.

• Advanced skills in Microsoft Office, Google Workspace, and various reporting tools.

• Excellent communication and leadership capabilities.

• Preferred experience in cybersecurity, compliance, managed services, or SaaS environments.

• Prior experience managing operational KPIs and executive reporting is preferred.

• Familiarity with project management methodologies and operational frameworks is preferred.

• Experience in implementing automation and AI-driven business processes is preferred.

• PMP, Lean Six Sigma, or other relevant operational certifications are preferred.

🏝️ Benefits

• Employee Covered Medical Premiums (100%)

• Dental and Vision Benefits

• Company Paid Life Insurance

• PTO and Sick Time, along with 11 Paid Holidays

• Opportunities for Professional Development

• 401K Retirement Company Match (3%)

• Enjoy Summer Fridays!