Operations Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver daily operational support for program activities, including communication, coordination, and documentation tasks.

• Oversee and process incoming customer applications from initial intake to final completion, ensuring accuracy, thoroughness, and compliance with program standards.

• Navigate established program workflows, policies, and operational procedures to facilitate consistent and compliant program execution.

• Analyze and interpret existing data reports to provide actionable insights and process enhancements to operations leadership, as necessary.

• Support recurring and ad-hoc data collection initiatives for internal analysis, audits, and performance monitoring.

⛳️ Requirements

• 3-6 years of relevant industry experience.

• Bachelor's degree preferred or equivalent professional experience.

• Required proficiency in Microsoft Office, especially Excel.

• If applicable, fulfill all DOT qualification criteria and adhere to all relevant federal, state, and local transportation regulations.

🏝️ Benefits

• Medical, Dental, and Vision Insurance; in addition, we provide a company-paid health care concierge service to assist in navigating our health plan for optimal decisions for you and your family.

• 401(k) plan with company matching.

• Paid time off for vacation, sick leave, personal time, and parental leave.

• Paid Volunteer Time: we value giving back to our communities.

• Employee Recognition Program – convert your recognition points into gift cards.

• Employee Assistance Program – offers resources to help you manage daily responsibilities.

• Access to on-demand training courses to further your career development.