Operations Solutions UAT Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Serve as the main point of contact throughout the testing phases, liaising between the technology team, internal stakeholders, and third-party vendors.

• Ensure quality assurance is maintained during the implementation of technical updates.

• Identify challenges and facilitate the successful deployment of solutions that meet business requirements and user expectations.

• Act as the primary communicator for all matters related to testing.

• Develop test plans for assigned technical updates to guarantee alignment with project objectives.

• Generate test cases for all applicable scenarios to verify system functionality.

• Compile a User Acceptance Testing (UAT) Form that summarizes testing results, highlights issues, and provides recommendations for enhancements.

• Complete User Acceptance Testing (UAT) within designated Service Level Agreements (SLA).

• Identify, document, and track defects, issues, and enhancement requests utilizing JIRA.

• Collaborate closely with stakeholders and cross-functional teams to gather feedback.

• Provide regular updates to project managers and stakeholders regarding the status and outcomes of testing.

• Participate in meetings with cross-functional teams to ensure alignment on project goals and timelines.

• Evaluate the impact of changes and generate communications for the company.

• Work in conjunction with the training department on company announcements, Standard Operating Procedures (SOPs), and workflows.

• Present updates and communications during calls; participate in meetings as necessary.

• Validate changes implemented in production environments.

• Collaborate with operations departments to identify areas for process improvement.

• Assist in providing materials and documentation for audits and reviews.

• Other duties as assigned.

⛳️ Requirements

• A minimum of 4 years of experience in the mortgage industry.

• Experience with Encompass LOS.

• Comprehensive understanding of the overall mortgage workflow.

• Familiarity with all agency guidelines.

• Knowledge of compliance and disclosure requirements.

• Experience with JIRA is a plus.

• Proficient in Microsoft Office Suite (Word, Excel, and Outlook).

• Exceptional prioritization, organization, and time management abilities.

• Strong conflict management, teamwork, and negotiation skills.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401K

• Company-provided short-term disability

• Employee assistance program

• Wellness program