Operations Services Expert I, Funding Call

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Provide support to both internal and external clients.

• Assist with inbound and outbound calls, email, and chat communications for current and potential customers.

• Report directly to the Operations Services Manager I.

• Collaborate with colleagues across both the Santiago and Boston offices.

• Strive to achieve and sustain SLA targets for operations services.

• Manage inbound and outbound communications for Forward Financing’s mainline.

• Go the extra mile by engaging in continuous improvement initiatives.

• Maintain a positive and energized demeanor when interacting with customers and partners.

• Meet and surpass departmental key performance indicators and service level agreements.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Possess a high school diploma.

• Experience in service and customer support roles is a plus.

• Client-oriented, service-driven, and capable of building strong relationships.

• Strong listening skills with the ability to understand situations from others' perspectives.

• Excellent written and verbal communication skills; comfortable with networking.

🏝️ Benefits

• Receive personalized, 1:1 coaching as part of ongoing development.

• Adapt gracefully to changes in a dynamic environment.

• Competitive salary.