Operations Research Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Conduct research, design, and develop optimization models for workforce planning, scheduling, and resource allocation in contact centers.

• Create and implement the schedule optimization engine utilizing OR-Tools/CP-SAT.

• Take ownership of the constraint model from start to finish by translating business rules into a solvable and maintainable framework.

• Develop a production-grade solver as a service within the Workforce Management (WFM) platform.

• Establish and verify schedule quality metrics, including coverage attainment, constraint violations, solve time, and solution stability during re-solves.

• Instrument the service to enable quality monitoring in a production environment.

• Design and execute tests to validate the performance, scalability, and accuracy of optimization algorithms.

• Collaborate with architects and engineering teams to integrate optimization models into the workforce management platform.

• Work alongside workforce-planning and real-time-analyst stakeholders to ensure the operational usability of generated schedules.

• Present findings, methodologies, and results to both engineering and business stakeholders.

⛳️ Requirements

• Over 6 years of professional experience in designing and implementing optimization solutions within production environments.

• Hands-on experience with OR-Tools (CP-SAT) or a similar constraint-programming/mixed-integer-programming solver.

• Strong foundation in linear programming, integer programming, or stochastic optimization techniques.

• Direct experience in modeling and solving workforce or resource scheduling challenges.

• Experience handling large datasets and tackling large-scale optimization issues.

• Proficiency in programming languages such as Java, Python, or C++.

• Experience in converting complex business requirements into mathematical models and optimization objectives.

• Strong software engineering skills, capable of building production-ready services and validation frameworks.

• Excellent analytical, problem-solving, and communication abilities.

• Familiarity with the Workforce Management (WFM) domain is preferred.

• Experience in developing optimization solutions for workforce planning, scheduling, logistics, transportation, or resource allocation is preferred.

• Knowledge of forecasting and decision-support systems is preferred.

• Experience with cloud platforms such as AWS, GCP, or Azure is preferred.

• Practical experience in AI-assisted software development or AI-enabled solutions, including tools like Claude or GitHub Copilot, is preferred.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship opportunities available.

• An inclusive and supportive work environment.

• Regular team-building and company social events.