Operations Process Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Map and assess operational processes through value-stream and process mapping.

• Recognize waste, rework loops, and points of failure.

• Implement structured improvement initiatives utilizing DMAIC or similar methodologies.

• Re-engineer processes to enhance speed, cleanliness, reliability, and efficiency.

• Extract and analyze operational data to identify, quantify, and assess process issues and enhancements.

• Collaborate with the operations data product owner on reliable metrics.

• Manage the process-improvement portfolio, prioritizing and sequencing tasks while overseeing the backlog.

• Serve as the operations representative to delivery teams.

• Develop future-state processes and solution requirements in conjunction with technology teams.

• Collaborate with internal engineering, DSS, and vendor delivery teams to enhance systems, facilitate integrations, and implement automation.

• Work closely with IT, Distribution, Compliance, Product, Audit, operational leadership, front-line leaders, quality, and process-improvement teams.

⛳️ Requirements

• Over 8 years of experience in process engineering, continuous improvement, or a data-intensive process analyst role.

• Proven history of significantly improving processes in terms of cycle time, rework, quality, or cost.

• Previous experience in the insurance, financial services, or another regulated industry is highly preferred.

• Proficient in Lean / Six Sigma methodologies; at least a Green Belt certification.

• Comfortable executing DMAIC and standard process-mapping techniques.

• Strong background in data analysis, including extracting, examining, and interpreting operational data.

• Capability to design future-state processes and the supporting systems or automation.

• Proficient in writing clear requirements and collaborating with delivery teams.

• Possess product-owner instincts, including prioritizing and sequencing tasks and managing a backlog.

• Solid understanding of operational processes and projects.

• Ability to collaborate across operations, engineering, vendors, and leadership.

• Experience in contact-center or customer operations processes is preferred.

• Familiarity with automation and AI applications is advantageous.

• Previous experience with BI tools, Visio, or Lucidchart is preferred.

• Experience with SQL or a BI tool is beneficial but not mandatory.

• Capacity to comprehend work processes prior to planning changes.

• Empathy for teams affected by changes in their work processes.

• Ability to provide and accept constructive feedback.

• Flexibility to adapt when priorities shift.

• Resilience, composure, and a positive attitude when plans are altered.

🏝️ Benefits

• Eligibility for bonuses.

• Health insurance coverage.

• Dental insurance options.

• Vision insurance availability.

• Basic Life Insurance provided.

• Supplemental Life Insurance options.

• Short-Term Disability coverage.

• Long-Term Disability insurance.

• Employee Assistance Program access.

• Wellness programs offered.

• 401K plan with company matching contributions.

• Supportive work environment that values employee diversity.