Operations – Partner Success Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• This position is conducted remotely.

• Serve as the main filter for our founders by managing their schedules.

• Address a high volume of customer feedback, coordinate speaking engagements, and maintain relationships with key partners.

• Act as the primary contact for customer inquiries, including refunds, feature requests, complaints, and issues related to invoices/receipts.

• Oversee and respond to user feedback submitted through our platform’s feedback button and direct email channels.

• Analyze feedback data to produce weekly and monthly reports for the technology and product teams.

• Manage the complex calendars of two co-founders, prioritizing meetings and resolving scheduling conflicts.

• Address general inquiries regarding speaking engagements, event participation, and business partnerships.

• Conduct research on new projects, potential collaborations, and market opportunities.

• Plan travel itineraries and manage logistical arrangements for founder trips.

• Draft, edit, and organize various business documents, ensuring both accuracy and professionalism.

⛳️ Requirements

• Proficiency in both English and Arabic (written and spoken) is mandatory.

• Strong familiarity with modern productivity tools (Proton Mail, Stripe dashboard, Notion/Slack, etc.).

• Ability to distill large volumes of user feedback into actionable insights and clear reports for engineering teams.

• Exceptional written communication skills; capable of representing the brand professionally in all interactions with customers and partners.

• Strong multitasking capabilities with a keen attention to detail.

• Prior experience in customer success, operations, or executive assistance is preferred.

• Experience in the AI/SaaS industry is an advantage.

🏝️ Benefits

• Competitive compensation

• Flexible remote work environment