Operations Manager, Mental Health Evaluations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of 6 or more individuals.

• Act as the main point of contact for daily operations and serve as a liaison for the clinical team.

• Create and execute standard operating procedures to enhance team efficiency, quality, and client engagement.

• Establish and oversee quality assurance metrics that are in line with best practices and service level agreements (SLAs).

• Handle patient cases that require escalation for timely support and proactively lead the resolution of arising issues.

• Examine data to pinpoint issues, assess capacity, track progress, monitor trends and metrics, and guide program decision-making.

• Aid in headcount planning and forecasting according to anticipated business requirements and evolving program needs.

• Conduct weekly one-on-one meetings and team gatherings to promote professional development, performance evaluations, positive team culture, and alignment on process updates and modifications.

• Represent Lyra in interactions with external behavioral health organizations and clients.

⛳️ Requirements

• Over 8 years of experience in operations within a clinical environment, preferably in a high-growth or fast-paced setting, managing a team.

• Clinical training is preferred but not mandatory (e.g., Master’s in Social Work, Registered Nurse).

• Highly organized self-starter with the ability to quickly identify issues and work independently toward sustainable solutions.

• Strong skills in project and team management.

• A passion for transforming mental health through technology while maintaining a human touch.

🏝️ Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurances.

• Lyra for Lyrians; access to coaching and therapy services.

• Equity in the company through discretionary restricted stock units.

• Competitive paid time off policies that include vacation, sick days, and company holidays.

• Paid parental leave.

• 401K plan with up to 3% matching.

• Monthly technology allowance.

• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebrations, and more!