Operations Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee the complete client relationship, guaranteeing that all contractual obligations are fulfilled promptly and accurately.

• Manage the entire client relationship lifecycle, including all escalation processes.

• Collaborate with Account Management to ensure contract revisions are both accurate and timely.

• Identify and manage deviations from the standard scope of service outlined in the contract.

• Continuously review the Country Solution workbook, ensuring that all updates are captured.

• Efficiently monitor and manage all client SLAs using appropriate tools to ensure compliance with targets.

• Conduct Service Review meetings, ensuring that actions and follow-ups are executed promptly and accurately.

• Coordinate with internal stakeholders to ensure effective management of the client.

• Oversee project management to guarantee the successful implementation of new services or processes.

• Assist ITCAMs/ADs in keeping the client informed about any product enhancements.

• Manage all necessary purchase order activities according to the defined processes.

• Supervise the operational team, including conducting regular individual reviews, training, performance management, and ensuring adherence to Strada policies.

• Collaborate with the Recruitment Team to recruit appropriate Specialists for the team.

⛳️ Requirements

• Bachelor’s degree in a business-related field such as Accounting, Human Resources, Business Administration, or an equivalent combination of education and experience.

• 5-8 years of relevant experience in administering Payroll or Health & Welfare/Benefits within an HR consulting, HR Outsourcing, or Corporate setting.

• Proficient in MS Office tools such as Excel, Word, and PowerPoint.

• Preferred knowledge of HRIS systems: Workday, SAP, or PeopleSoft.

• Ability to adapt to a fast-paced global environment.

• Strong attention to detail.

• Exceptional written and verbal communication skills.

• Self-driven with a strong desire to learn.

• Capable of collaborating effectively in a team environment, as well as working independently while following established processes and procedures.

• Proficient in both written and spoken Dutch.

🏝️ Benefits

• Health coverage

• Wellbeing programs

• Paid leave (vacation, sick, parental)

• Retirement plans

• Learning opportunities