Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate closely with the COO to oversee agency-wide operational priorities, ensuring projects progress, obstacles are identified, and follow-through is achieved.

• Serve as a reliable second-in-command to the COO, assisting in translating strategy into actionable execution plans, timelines, workflows, and accountability across the team.

• Prepare updates, project trackers, meeting agendas, internal documents, and follow-up actions to maintain alignment between leadership and teams.

• Take ownership of and maintain project management systems throughout the agency, guaranteeing that projects have designated owners, timelines, milestones, and next steps.

• Monitor progress on key internal and client-facing operational projects, proactively pinpointing delays, risks, and dependencies.

• Lead project check-ins, ensure completion of action items, and ensure that work is delivered punctually and meets high standards.

• Assist the COO in establishing, tracking, and managing quarterly OKRs across the agency.

• Transform quarterly goals into actionable project plans, complete with clear timelines, owners, metrics, and reporting rhythms.

• Identify operational inefficiencies and develop improved systems, workflows, templates, and processes to enhance team performance.

• Document repeatable processes and contribute to creating scalable working methods across departments.

• Independently manage and execute operational projects that enhance agency performance, team productivity, client delivery, or internal systems.

• Collaborate cross-functionally with department leads and team members to advance initiatives from conception to implementation.

⛳️ Requirements

• Proven experience in operations, project management, agency operations, business operations, or a related field.

• Strong project management capabilities and the ability to juggle multiple priorities simultaneously.

• Experience working closely with senior leadership, preferably a COO, founder, or department head.

• Familiarity with OKRs, quarterly planning, team scorecards, or business operating systems.

• Exceptional written and verbal communication skills.

• Keen attention to detail and a strong commitment to follow-through.

• Ability to work across functions and hold individuals accountable in a collaborative manner.

• Comfortable operating in a fast-paced, dynamic environment.

• A hands-on approach — no task is too minor if it contributes to advancing the business.

• Nice to Have: Experience in an agency, social commerce, e-commerce, influencer marketing, creator marketing, or performance marketing environments.

• Familiarity with tools such as Asana, ClickUp, Monday.com, Notion, Airtable, Slack, Google Workspace, or other similar project management and documentation platforms.

• Experience in developing internal processes, SOPs, dashboards, or reporting systems.

🏝️ Benefits

• This is a high-impact role with direct exposure to leadership.

• Opportunity to influence the agency's operational framework.

• Engage in meaningful projects to lead.

• Contribute to building systems that enable the team to scale.