Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and implement recurring operational workflows across DTC, Amazon, retail, wholesale, and 3PL partnerships.

• Facilitate inventory transfers, inbound shipments, item setup, order routing, and readiness for launches.

• Monitor operational KPIs and proactively identify issues that may impact service, costs, or execution.

• Ensure high data accuracy across key systems including Shopify, Amazon, ERP/OMS, EDI, and planning tools.

• Develop and enhance SOPs, trackers, dashboards, and workflows that foster scalability and minimize manual work.

• Recognize flawed processes and drive timely, practical solutions.

• Independently manage marketplace initiatives with defined timelines, accountability, and follow-through, such as launches, assortment expansions, content updates, and operational improvements.

• Collaborate with Supply Chain, Finance, Sales, CX, Product, and Marketing to ensure efficient progress on Amazon, retail marketplace, and channel priorities.

• Conduct structured meetings, summarize action items, and ensure accountability from internal teams and external partners regarding marketplace deadlines and deliverables.

• Engage with warehouses, freight providers, vendors, marketplaces, and external partners.

• Swiftly and professionally address day-to-day execution challenges.

• Monitor partner performance and escalate persistent gaps as necessary.

• Work with speed, ownership, and meticulous attention to detail.

• Continuously seek opportunities to enhance efficiency, reduce errors, and achieve cost savings.

• Propose solutions rather than merely highlighting problems.

⛳️ Requirements

• Over 4 years of experience in ecommerce operations, supply chain operations, or business operations.

• Demonstrated capability to manage multiple priorities independently in a fast-paced environment.

• Strong systems aptitude with a quick learning curve for new platforms and tools.

• High proficiency in Google Sheets / Excel coupled with strong analytical abilities.

• Exceptional organizational skills and keen attention to detail.

• Clear and professional written and verbal communication skills.

• Comfortable in holding others accountable and ensuring persistent follow-through.

• A process improvement mindset with a proactive approach.

• Experience with Shopify, Amazon Seller/Vendor Central, ERP/OMS, EDI, Monday.com, or similar tools is highly preferred.

• Must be dependable, responsive, and aligned with U.S. Eastern Time working hours.

🏝️ Benefits

• Six medical plans to choose from, along with dental and vision coverage.

• Access to resources such as One Medical, Teladoc, Talkspace, and Kindbody.

• 401K program with an employer match.

• Options for Health Savings Account and Flexible Spending Account contributions.

• Paid time off (PTO) and Summer Fridays.

• Company-paid holidays.

• $500 annual personal development stipend.

• NYC commuter benefits.

• Annual charitable donation matching program.

• Free NYC Citibike membership.

• TUSHY-versary recognitions.

• A complete suite of TUSHY products for your home, plus five TUSHY bidets per year to gift to friends and family!