Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate and engage with Expedock’s key accounts to gain insights into their business and/or supply chain operations.

• Suggest and execute procedures to ensure the timely and efficient fulfillment of Service Level Agreements (SLA) for clients.

• Guarantee that the services promised to clients are effectively delivered.

• Take responsibility for evaluating customer profitability and monitoring revenue losses from current clients.

• Work with the Product and Engineering teams to improve existing processes.

• Ensure that your team consistently delivers with 100% accuracy and quality.

• Train and oversee the team to meet service level agreements regarding quality standards, timelines, and budget constraints.

• Develop strategies to advance towards return on investment, profit, and loss objectives.

• Execute strategies informed by cost analysis and pricing recommendations.

⛳️ Requirements

• A self-motivated individual and a persuasive systems thinker passionate about operational excellence.

• Background in operations and account management.

• Quick learner with the capability to swiftly grasp operational challenges.

🏝️ Benefits

• HMO & Leave Credits: Enjoy healthcare benefits and utilize your accrued leave starting from your third month.

• Supportive Remote Environment: Work from home within a collaborative team that prioritizes growth and shared success.

• Seamless Onboarding & Training: Quickly acclimate with a structured program and client-specific training aimed at making you a subject matter expert in your designated workflows.