Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Convert annual and quarterly objectives into actionable steps, milestones, and checklists.

• Sustain and enhance the EVOLVE OS as an integrated system that serves as the foundation of our services.

• Oversee operational processes within the agency, as well as within Finance and People Ops when necessary.

• Create KPI dashboards and summaries.

• Implement new automations and processes utilizing Claude, Make, and n8n.

• Lead a team tasked with execution.

• Manage the OKR system in daily operations, including reminders, check-ins, and dashboards.

• Collaborate with team leads to identify and resolve bottlenecks in daily operations.

• Serve as the liaison among all six departments.

• Monitor processes, deadlines, tasks, and projects on a daily basis.

• Responsible for reporting to the executive management.

• In the medium term, autonomously manage processes and automations, while operationally overseeing Finance and People Ops workflows.

• In the long term, choose between a specialist track focused on systems and automation or a leadership track progressing towards Head of Operations.

⛳️ Requirements

• Several years of experience in project and process management, preferably within an agency or e-commerce setting.

• Proficiency in project management tools such as ClickUp or Asana.

• Basic understanding of automation tools like Make or n8n.

• Strong analytical and systems thinking skills, complemented by fundamental controlling knowledge.

• Excellent self-organization skills for fully remote work environments.

• Clear and structured communication skills, both internally and externally.

• Confident use of Google Sheets and Excel for analysis and data structuring.

• High affinity for AI tools, including ChatGPT and Claude.

• Ability to work collaboratively with team leads on processes at an equal level without disciplinary authority.

• Familiarity with process management is essential.

• Willingness to engage with detailed daily tasks, processes, and specifics.

🏝️ Benefits

• Defined development trajectory towards Head of Operations.

• Fully remote work from day one, without hybrid compromises.

• 30 days of vacation.

• Company pension scheme.

• Job bike (JobRad).

• Corporate fitness through Wellpass.

• Choice of laptop.

• High-quality home office setup.

• Training budget.

• Access to internal and external support resources.

• Mentorship opportunities.

• Full access to our internal AI tools.

• Biannual team events and workations.