Operations Manager

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Enhance, identify, and implement processes to improve efficiency in business placement and tracking.

• Recognized as the primary contact for clients to effectively manage case activities, design, underwriting, sales strategies, etc., for both direct access and non-direct access carriers.

• Identify and convey carrier specialties to foster greater efficiencies and process enhancements.

• Engage in continual educational development across all business facets to bolster channel initiatives.

• Key contributor in recommending and proposing process improvements to identify issues and formulate solutions for enhanced efficiency.

• Deliver proactive customer service aimed at achieving revenue objectives.

• Manage and fulfill case management requirements for both light and full service models.

• Collaborate with the Marketing team to create campaigns.

• Support service initiatives for the Tellus channel.

⛳️ Requirements

• High School Diploma or equivalent GED.

• Proficient in using PCs within a Windows environment.

• Strong interpersonal and written communication abilities.

• Capable of providing outstanding customer service to both internal and external stakeholders.

• Effective time management skills.

• Ability to prioritize and handle multiple tasks concurrently.

• Able to work independently as well as collaborate within a team setting.

• Self-directed with the capability to work autonomously.

• Knowledgeable about all business aspects, including case design, underwriting, case management, carrier niches, advanced sales, licensing, contracting, and commissions.

• Minimum of three years of experience in sales, underwriting, case design, and/or case management processing.

• Proven history of delivering excellent customer service.

• Solution-oriented with a readiness to exceed expectations.

• Results-driven; ability to think creatively while adhering to guidelines.

• Exceptional computer skills, with proficiency in Excel, Word, Outlook, and Access.

• Excellent interpersonal skills and a collaborative management approach.

🏝️ Benefits

• Full-time eligible employees have access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company matching.

• CRC Group provides generous paid time off programs, which include company holidays, vacation days, sick leave, new parent leave, and more.

• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.