Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervise daily warehouse operations from a remote location, encompassing receiving, storage, fulfillment, shipping, and returns.

• Assess and redesign warehouse layouts, workflows, and operational processes to enhance efficiency, scalability, and accuracy.

• Create and implement operational standards, SOPs, and KPIs across warehouse functions.

• Collaborate with warehouse staff and third-party vendors to ensure consistency and performance in operations.

• Recognize process bottlenecks and spearhead initiatives for continuous improvement.

• Oversee the implementation and optimization of inventory management systems and warehouse operational tools.

• Ensure precise SKU-level inventory visibility and reporting across various locations or systems.

• Establish inventory control protocols, including cycle counts, reconciliation, and auditing processes.

• Analyze inventory trends and operational data to enhance forecasting, replenishment, and fulfillment accuracy.

• Collaborate across functions to elevate inventory planning and operational scalability.

• Manage shipping, freight, carrier relationships, and logistics operations to guarantee timely and cost-effective delivery.

• Oversee the coordination of inbound and outbound logistics across warehouse and customer delivery operations.

• Monitor shipping performance, delivery timelines, and transportation costs while identifying opportunities for optimization.

• Administer end-to-end RMA processing and hardware warranty operations across deployed customer hardware environments.

• Act as a coordination point for customer service escalations related to hardware fulfillment, returns, replacements, and shipping discrepancies.

• Lead operational improvement initiatives including warehouse redesigns, inventory system migrations, and logistics process enhancements.

• Develop scalable operational frameworks to accommodate company growth and customer demand.

• Work closely with leadership, finance, customer success, and technical teams to align operational priorities.

• Create reporting dashboards and operational metrics to monitor warehouse and logistics performance.

• Lead and support warehouse operations personnel, vendors, and cross-functional operational teams.

• Set clear operational expectations, accountability, and performance standards.

• Foster a culture of operational excellence, responsiveness, and continuous improvement.

• Provide training and guidance on inventory systems, warehouse procedures, and logistics best practices.

• Coordinate with Implementation teams to verify hardware delivery schedules, confirm successful delivery completion, and ensure customers receive accurate and complete shipments.

⛳️ Requirements

• Minimum of 5 years of experience in warehouse operations, logistics, supply chain, or fulfillment management.

• Experience in overseeing remote warehouse operations and managing distributed operational teams or partners.

• Proven track record in redesigning warehouse workflows, layouts, or operational infrastructure.

• Practical experience in implementing or optimizing inventory management systems (WMS/IMS/ERP).

• Strong background in logistics and transportation management, including carrier and freight coordination.

• Experience managing SKU-level inventory in a fast-paced operational environment.

• Excellent analytical, organizational, and problem-solving abilities.

• Capability to manage multiple operational initiatives concurrently.

• Exceptional communication and cross-functional collaboration skills.

🏝️ Benefits

• Comprehensive Health Coverage: Coverage begins on your first day of employment.

• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.

• RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.

• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.

• 12 weeks paid leave for all employees.

• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.

• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.