Operations Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Supervise daily operations and ensure the implementation, maintenance, and enhancement of company-wide policies, SOPs, and workflows.

• Oversee the contract process, including vendor agreements and compliance documentation, in collaboration with the finance team.

• Enhance and maintain internal communication channels among teams.

• Manage interns as necessary.

• Identify inefficiencies and propose scalable process improvements.

• Assist departments in developing KPI tracking and performance metrics.

• Implement and optimize workflow automation tools.

• Support company-wide risk management and devise solutions in conjunction with the SVP of Operations.

• Collaborate with the tech team on digital security tools, protocols, compliance monitoring, and phishing simulations.

• Contribute to the development of physical and digital security protocols as well as incident response processes.

• Lead and manage Knowledge Core, ensuring centralized and up-to-date resources.

• Promote company-wide adoption of tools and software.

• Assist with cross-functional projects and organizational initiatives.

• Report to the SVP of Operations and work closely with senior leadership and cross-functional teams.

⛳️ Requirements

• 3-5+ years of experience in operations, project management, or a related discipline.

• Strong organizational skills and multitasking capabilities, with a sharp attention to detail.

• Proficient in Google Workspace.

• Experienced with project management tools such as Asana, Trello, or Monday.com.

• Exceptional written and verbal communication skills.

• Ability to engage effectively with senior leadership, VPs, and employees.

• Proactive approach to problem-solving.

• Ability to manage multiple priorities in a fast-paced environment.

• Capability to initiate and lead projects independently while keeping management updated.

• Adaptability, initiative, and a commitment to continuous improvement.

• Familiarity with digital security tools and protocols such as MFA, MDM, and VPN is advantageous.

• A strong passion for COURIER's mission and values, coupled with a dedication to operational excellence.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• 11 paid holidays annually.

• Employee Assistance Program (EAP).

• Comprehensive health benefits.

• $500 reimbursement for home office setup.

• 401k plan.

• Flexible working arrangements.