Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct audits, design, and maintain operational systems and workflows throughout the organization.

• Develop and oversee Go High Level automations, which include pipelines, follow-up sequences, and client-facing workflows.

• Supervise the Virtual Assistant operating within the operational systems, including LinkedIn lead management, follow-up sequences, and scheduling sales calls, ensuring quality, consistency, and timely transitions to the CEO.

• Proactively identify operational gaps and provide solutions rather than just observations.

• Create Standard Operating Procedures and document processes to enable the firm to scale without relying on the founder.

• Take full responsibility for client-facing and internal team scheduling from start to finish.

• Manage the CEO’s inbox by triaging, drafting responses, and sending outbound business development emails on her behalf.

• Handle proposals from the CEO’s initial draft to execution, including crafting, formatting, sending, tracking, and managing the signature process with both new and returning clients.

• Act as a communication hub between the CEO and internal/external stakeholders.

• Maintain CRM records, track pipelines, and manage client follow-up cadences in Go High Level.

• Oversee the inbound lead pipeline from the initial contact to scheduled sales calls, ensuring leads are logged, nurtured, and scheduled without any drop-off.

• Coordinate client onboarding logistics and guarantee smooth transitions from sales to delivery.

• Monitor proposal and contract statuses from draft to signed, flagging any potential risks.

• Assist with light financial tracking and reporting as directed by the CEO.

• Manage daily coordination among contractors and team members.

• Track project timelines and deliverables to ensure engagements remain on schedule.

• Facilitate internal communication to allow the CEO to concentrate on delivery and growth.

⛳️ Requirements

• At least 3 years of experience in administrative, operations, or office management roles (experience in small businesses is a plus).

• Familiarity with education or related sectors (nonprofits, education-adjacent consulting) is advantageous but not mandatory.

• A Bachelor’s degree in Business, Marketing, or a related field is preferred.

• Previous leadership experience is preferred.

• Exceptional organizational skills with a keen attention to detail.

• Proficient in common business software and tools (Microsoft Office, Google Workspace, Zoom).

• Knowledge of some tools we utilize: Go High Level (CRM, automations, pipeline management, follow-up sequences), Google Workspace (Docs, Sheets, Drive, Calendar), project or task management tools (specifics will be shared during interviews), Docusign or similar e-signature platforms, and Canva (light design support as needed).

• Comfortable with creating and documenting processes.

• Able to make operational decisions within defined parameters and escalate issues only when strategic input is necessary.

• Strong written and verbal communication skills.

• Capable of working independently and managing multiple priorities effectively.

🏝️ Benefits

• Paid Time Off (PTO)

• Paid Holidays

• Company-provided computer