Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• We are looking for a highly organized, tech-savvy, and mission-driven Operations Manager to join our Founder’s Office in a remote capacity.

• Customer Success & Feedback Analysis: Act as the main point of contact for customer inquiries, addressing issues related to refunds, feature requests, complaints, and invoice/receipt questions through Stripe and Proton Mail.

• Executive Support & Calendar Management: Oversee the complex calendars of two co-founders, prioritizing meetings and resolving any scheduling conflicts.

• Partner & Vendor Coordination: Assist developer partners in integrating Thaura AI into their platforms.

• Administrative & Operational Excellence: Draft, edit, and organize various business documents, ensuring they are accurate and professional.

⛳️ Requirements

• Proficiency in both English and Arabic (written and spoken) at a native or fluent level is essential.

• Comfortable utilizing modern productivity tools such as Proton Mail, Stripe dashboard, Notion, and Slack.

• Capable of synthesizing extensive user feedback into actionable insights and clear reports for engineering teams.

• Exceptional written communication skills; ability to represent the brand in a professional manner during all customer and partner interactions.

• Strong multitasking skills with a keen attention to detail.

• Previous experience in customer success, operations, or executive assistance is desirable.

• Experience in the AI/SaaS industry is an advantage.

🏝️ Benefits

• Competitive compensation

• Flexible remote work environment