Operations Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversees workshops from inception to completion in collaboration with BA program staff, encompassing the initial intake process, introductory/screening calls, pricing decisions, scheduling, registration, invoicing, and additional logistical support.

• Delivers outstanding customer service to members, partners, and other nonprofits and foundations seeking assistance from the BA program.

• Monitors BA program inboxes for technical assistance and other inquiries, directing those requests to the appropriate BA program team members.

• Manages the annual public webinar series, providing support for scheduling, logistics, and technical aspects.

• Oversees the on-demand webinar program, including content coordination and development, as well as logistical and technical support.

• Aids in tracking deliverables and logistics associated with BA’s portfolio of contracts and grants, which includes setting reminders, updating task statuses in ClickUp, and flagging impending deadlines for program leadership.

• Prepares internal briefing documents that summarize BA’s collaborations with partners and funders prior to key meetings, as necessary.

• Drafts scopes of work and contracts for review by BA program leadership.

• Assists program leadership in monitoring deliverables and logistics related to BA’s strategic partnerships, including scheduling workshops and providing other logistical support as needed.

• Acts as the primary contact for the Membership and Outreach team concerning the planning of BA’s initiatives related to quarterly member events, etc.

• Maintains internal data tracking systems in EveryAction, ClickUp, and other platforms with high accuracy and minimal supervision.

• Conducts regular database maintenance, which includes data entry and ensuring data quality.

• Utilizes and analyzes data pertaining to the BA program to produce reports.

• Assists BA program leadership in developing and implementing operational systems and processes.

• Enhances job knowledge by engaging in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations.

• Supports AFJ’s commitment to promoting equity in all facets of the organization, contributing to an organizational culture that is inclusive, respectful, and equitable.

• Other duties as assigned.

⛳️ Requirements

• Proven experience (3-5 years) providing administrative and/or program support.

• A Bachelor's degree is preferred but not mandatory.

• Experience in nonprofit and/or public interest organizations is advantageous.

• A collaborative team player with exceptional interpersonal skills; brings a positive attitude, patience, and a sense of humor to the workplace.

• Strong collaborator capable of quickly adapting to changing circumstances.

• Proactive in building technical skills and assuming additional responsibilities with minimal oversight.

• Excellent organizational abilities, with keen attention to detail and the capacity to manage multiple tasks simultaneously.

• Displays creativity, initiative, and sound judgment to manage personal workload and support the BA team effectively.

• Exceptional computer proficiency, particularly in Microsoft Office 365 (Outlook, Word, SharePoint, etc.).

• Willingness to swiftly learn and implement new software and tech platforms.

• Commitment to the mission and goals of AFJ / AFJ Action.

• Dedication to fostering an organizational culture that is equitable, inclusive, and respectful.

🏝️ Benefits

• We provide medical, dental, and vision benefits, with 100% of employee premiums covered by AFJ.

• Short-term disability, long-term disability, and life insurance are offered at no cost to employees.

• AFJ also grants access to an employee assistance program focused on physical and mental well-being.

• Save for retirement with our 401K plan, which includes a 5% employer contribution.

• AFJ features a generous time off policy, encompassing vacation leave, sick leave, personal days, and bereavement leave.

• AFJ observes 12 holidays each year and additionally closes between December 24 and January 1.

• Eligible employees may take up to sixteen (16) total weeks of parental leave.