Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• The Operations Lead is responsible for overseeing enterprise batch processing, executing payment disbursements, integrating financial systems, and coordinating efforts among multiple agencies to support the VA’s critical financial management systems.

• This position provides technical leadership across various environments, manages high-volume processing operations, leads a team, offers guidance, interacts with VA leadership and stakeholders, and supports customers beyond standard business hours. Additionally, it serves as a vital liaison with Treasury, federal partners, and senior VA executives.

• Lead a team tasked with managing Batch Operations for the VA, overseeing over 1000 jobs daily across five environments.

• Supervise and execute payment disbursements in collaboration with Treasury.

• Assist with the Accounting Year End and Annual Close processes.

• Lead the coordination and scheduling of Wave go-live activities.

• Oversee and organize Disaster Recovery exercises.

• Provide customer support outside of core business hours to ensure operational continuity.

• Manage OpenShift administration, including log reviews and platform support.

• Direct Control M administration, covering scheduling, automation packages, upgrades, license tracking, and training.

• Handle Linux server administration tasks such as FTP, account management, and access controls.

• Utilize Shell, Perl, SQL, and WebMethods for automation and operational assistance.

• Diagnose and resolve complex issues using Java and C++ logs.

• Lead, validate, and coordinate necessary data fixes.

• Support updates to iFAMS configuration.

• Provide user provisioning assistance.

• Create and maintain ATO security documentation.

• Collaborate with Network Operations to facilitate secure external connections.

• Offer audit support, including documentation, traceability, and evidence provision.

• Act as a liaison with Treasury, GSA, USDA, US Bank, and other external partners regarding MOUs, ISAs, and system connectivity.

• Engage with VA leadership and stakeholders, preparing and delivering status updates.

• Support O&M status gathering and reporting for Program leadership.

• Serve as the Agile planning lead and Scrum Master.

• Manage team tasking, delivery commitments, and progress tracking.

• Mentor and develop team members.

• Provide direction and leadership oversight to ensure cohesive team execution.

⛳️ Requirements

• Proven experience leading operations within complex enterprise environments characterized by high-volume batch pipelines.

• Expertise in Control M, OpenShift, Linux, scripting languages, and SQL.

• Familiarity with federal financial systems or large-scale payment operations.

• Ability to troubleshoot technical issues across multiple programming languages.

• Experience in producing ATO-compliant documentation and supporting audit processes.

• Strong communication skills for effective interaction with executives and across agencies.

• Demonstrated experience in Agile leadership.

• Proven track record of leading a team and providing direction in high-demand operational settings.

🏝️ Benefits

• Healthcare

• Wellness

• Financial

• Retirement

• Family support

• Continuing education

• Time off benefits