Operations Engineer

📋 Description

• Diagnose issues with server and network hardware, including fiber/optic cables, optics, and various hardware components.

• Oversee the entire life cycle of circuit move, add, change, and disconnection orders (MACDs).

• Execute tasks directly or manage local vendor technicians for server, circuit, and maintenance troubleshooting.

• Ensure physical layer installation of server and network cabling follows established cabling matrices.

• Conduct physical troubleshooting and fault analysis for servers and circuits.

• Provide continuous support for the production environment and collaborate with vendors, system owners, and other operations teams to resolve issues.

• Coordinate and monitor requests/orders while delivering weekly reports.

• Document each implementation thoroughly.

• Participate in On-Call Rotation for ad-hoc troubleshooting between internal teams and external service providers.

• Assist with regional tasks during business hours related to maintenance activities.

• Ensure data accuracy across various databases.

• Develop strategies for improving inventory databases, including server, circuit, and spares inventories.

• Create plans to maintain an adequate amount of spares at each site/warehouse and initiate requests for additional spares when thresholds are reached.

• Initiate Site and Vendor Remote Hands requests to conduct site audits as necessary.

• Update internal documentation as requested.

• Handle ad-hoc tasks efficiently.

• Utilize a ticketing system (JIRA) to track all requests.

• Collaborate with SCM, equipment vendors, and data centers to manage delivery schedules and time windows.

• Drive process improvement initiatives.

• Provide vendor support as the initial point of contact for all vendor inquiries related to interconnection and troubleshooting.

• Create and track colocation inbound/outbound shipments upon request.

• Update internal documentation to include all Internet Provider contact and circuit details.

• Schedule onsite technicians and facilitate site access requests for all ad-hoc and planned activities.

• Submit Vendor Remote Hands requests to assist with physical work on-site.

• Conduct regular audits for server, circuits, and spares inventory.

⛳️ Requirements

• A minimum of 2 years of experience in data center or corporate/enterprise IT infrastructure, adhering to IT best practices (ITIL) and lifecycle processes.

• Proven experience executing detailed MOPs and technical instructions while adhering to documentation protocols.

• Familiarity with relevant technologies, including fiber optics, DWDM/CWDM devices, and network interface types: form factors and protocols.

• Strong troubleshooting skills across technical, logistical, and process areas.

• Experience in planning and coordinating with field operation technicians, engineers, contractors, and vendors, particularly with Telecom ISPs and Colo Providers.

• Exceptional oral and written communication skills.

• Ability to articulate ideas clearly and offer effective remote technical guidance and troubleshooting.

• Basic command-line skills in Linux/Unix and any switch OS CLI.

• Capability to work independently with minimal supervision.

• Preferred qualifications include experience in coordinating or leading junior field operation technicians, engineers, contractors, and/or vendors in a telecommunications environment.

• Proven experience working collaboratively across various levels and functions.

• Ability to foresee potential problems in planning and proactively mitigate factors that could impact projects.

• Strong documentation skills for technical processes and procedures, as well as accurately capturing extensive data.

• Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and continuous learning.

• Flexible work hours and remote work options.

• Supportive and collaborative work environment.