Operations – Dispatch Manager

This is a fully remote position, open to applicants in Mexico, +2 more states.

📋 Description

• Oversee the daily operations of a growing home services company that focuses on garage door installation and repair.

• Manage technician schedules and assign technicians based on their location, availability, and the type of job.

• Modify daily schedules in real-time as jobs are completed, delayed, or newly added.

• Collaborate with field technicians to ensure timely job completions and keep customers informed.

• Handle inbound customer calls and provide additional support during peak call periods.

• Communicate with customers from the initial contact through to job completion.

• Address customer issues, complaints, and follow-up requests.

• Prepare estimates and quotes based on job specifications and pricing guidelines.

• Follow up on open sales leads and convert inquiries into scheduled appointments.

• Assist the owner in closing jobs and ensuring high lead conversion rates.

• Generate invoices and manage customer payment processing.

• Maintain financial records and identify any discrepancies or outstanding balances.

• Keep customer records updated in Jobber or a comparable CRM system.

• Organize job notes, schedules, and customer history comprehensively.

• Provide support with general administrative and operational tasks.

• Act as the owner's second-in-command and operational support.

⛳️ Requirements

• Exceptional spoken and written English communication skills.

• Experience in dispatching, scheduling, or operations management within a service-oriented business.

• Preferably, experience in the home services sector, particularly in garage doors, HVAC, plumbing, electrical, or related trades.

• Proficient in using CRM platforms.

• Strong organizational capabilities and the ability to handle multiple priorities and real-time schedule adjustments.

• Comfortable engaging with customers, addressing objections, and following up on sales leads.

• Proactive, reliable, and self-motivated; able to manage operations independently.

• Ability to quickly establish trust with both customers and field technicians.

• Familiarity with Jobber is a significant advantage.

• Experience with Jobber, Housecall Pro, ServiceTitan, or similar field service management software is a plus.

• Background in managing customer escalations and resolving service complaints is beneficial.

• Experience supporting a small business owner or serving as a second-in-command in a small team is advantageous.

• Availability during U.S. business hours is required.

• An updated resume is necessary for application.

• A short 1–2 minute Loom video is required; only candidates who submit a Loom video will advance to the next hiring stage.

🏝️ Benefits

• Compensation in USD, paid bi-monthly: on the 15th and 30th of each month.

• Paid Time Off as per company policy.

• Observance of Holidays according to company guidelines.

• Fully remote work setup.

• Direct influence over daily business operations.

• Clear opportunities for growth and scaling.