Operations Coordinator – FMCG E-Commerce

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify stock availability against incoming B2B and wholesale orders, alerting relevant internal teams to any discrepancies.

• Manage the order confirmation process from start to finish — beginning with sales order entry and ensuring timely and complete delivery.

• Generate and issue invoices based on Purchase Orders, while adhering to month-end deadlines.

• Assist in establishing logistics and systems for new wholesale partners joining the team.

• Maintain the Operations Handbook to reflect changes in processes as they develop.

• Provide support to Operations and Customer Service with various ad hoc tasks and projects as required.

• Serve as the primary contact with warehouses regarding new product setups, launch briefs, promotions, and activations.

• Monitor order fulfillment against established KPIs for online orders.

• Manage stock levels for Bali Body bundles across all markets, proactively replenishing to prevent stockouts and creating new kitting guides as necessary.

• Coordinate product shipments for influencers, retail samples, and public relations purposes.

• Oversee work orders for both new and existing SKUs.

• Assist in the overall product lifecycle process from launch to discontinuation.

⛳️ Requirements

• At least 3 years of experience in an operations, supply chain, or logistics coordination position — preferably within an FMCG, retail, or eCommerce setting.

• Demonstrated experience in managing B2B or wholesale order workflows from start to finish, including order entry, invoicing, and fulfillment tracking across various channels or markets.

• Proven expertise in managing inventory across multiple SKUs and markets, with a history of identifying and addressing stock discrepancies or stockout risks before they escalate.

• Experience collaborating with third-party warehouse or 3PL partners, including product setup, work orders, and tracking fulfillment KPIs.

• Advanced proficiency in Microsoft Excel — must be adept at creating and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (with skills in pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline).

• Familiarity with Cin7 is highly advantageous.

• Knowledge of EDI ordering is considered a strong plus.

• Exceptional communication skills with a proven ability to manage relationships across various stakeholders.

• Strong organizational instincts, with the ability to reprioritize tasks when necessary.

• Self-driven and disciplined, comfortable working independently or as part of a collaborative team.

• A commercial, results-oriented mindset.

• Ability to operate efficiently in a fast-paced environment, without sacrificing attention to detail.

• A positive, collaborative attitude.

🏝️ Benefits

• Opportunities for professional growth and development.

• A supportive and dynamic work environment.

• Competitive salary and benefits package.