Operations Coordinator – Contracts

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the development and coordination of agreements for Lifeline Network and Subnetwork Centers.

• Assist in the creation, review, and implementation of subawards and amendments.

• Support and oversee the complete lifecycle of engagement with Centers and subrecipients.

• Participate in the invoice and payment process for subnetwork partners.

• Collaborate with Quality Improvement and Compliance teams.

• Analyze operational reports to identify trends and highlight performance challenges.

• Coordinate efforts for compliance monitoring.

• Aid in the formulation and execution of operational policies and procedures throughout the Network.

• Organize and lead regular communications with Lifeline centers.

• Assist in the timely preparation and submission of reports to external funders and stakeholders.

• Contribute to cross-functional initiatives and projects.

• Engage in data collection and assist in the development of dashboards.

• Maintain up-to-date professional and technical knowledge.

• Regularly collaborate with the 988 Network Operations team.

• Represent the Lifeline at regional or national meetings and contribute to the sharing of public knowledge.

⛳️ Requirements

• Bachelor’s degree in public health, social work, nonprofit management, or a related field; or a comparable combination of education and experience.

• A minimum of 3 years of professional experience in program coordination, nonprofit operations, crisis services, or a related field.

• At least 1 year of experience in working with or interpreting program budgets.

• Experience in subaward or partner oversight, including compliance monitoring and documentation tracking.

• Strong preference for familiarity with crisis lines, digital mental health, or behavioral health systems.

• Experience in collaborating across internal departments or cross-functional teams (e.g., finance, quality improvement, data/IT).

• Proficient in collaboration and task management tools (e.g., Microsoft Office, Slack, Asana).

• Bilingual (English/Spanish) is a plus, especially for roles that support multilingual service lines.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Supplemental income insurance.

• Employer-funded disability insurance.

• Employer-funded life insurance.

• 401K plan available.