Operations Coordinator – Community Management, Gaming

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead the annual review process by developing self-evaluation forms and monitoring their completion.

• Calculate and manage performance awards in line with regional salary averages; facilitate payments via the Workday ticketing system.

• Collaborate with regional HR and People Managers to accurately implement disciplinary actions or performance improvement plans (PIPs) for the global workforce.

• Serve as the main contact for "One File" evaluations and updates on global KPIs within Workday.

• Monitor medical leaves, "Leaver Alerts," and time-off requests, working closely with regional HR (e.g., Canada, Germany, Spain).

• Perform monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy.

• Coordinate hardware requirements with the Technology Operations Manager, schedule regional Learning & Development inductions, and conduct introductory check-ins during the initial 90 days.

• Oversee the "Project Hardware Matrix." For freelancers, ensure that all serial numbers, KWS tags, and return values are documented in contracts prior to shipping.

• Carry out all offboarding tracking tasks and "Leaver" updates for departing employees.

• Ensure compliance with specific regional legal requirements.

• Actively seek to identify and resolve issues and bottlenecks in processes and systems that hinder the team from delivering high-quality work.

⛳️ Requirements

• At least 2 years of experience in business administration.

• Proven experience working remotely and collaborating with remote teams.

• Fundamental understanding of social media.

• Exceptional time and project management abilities.

• Strong communication skills coupled with meticulous attention to detail.

🏝️ Benefits

• Curious about our company culture? It's fun, friendly, diverse, and inclusive, welcoming individuals from all around the globe.

• As this is a remote position, we provide flexibility and promote a healthy work-life balance.

• We engage in exciting projects with global brands.

• We support the world’s leading game development and publishing studios in community and social media management while they strive to create breathtaking gaming experiences, including MMOs, AAA blockbusters, indie gems, and mobile hits.

• We prioritize diversity and inclusivity, committed to fostering a welcoming and supportive work environment for all employees.