Operations Coordinator, Business & Professional Studies

This is a fully remote position, open to applicants in Alabama, +12 more states.

📋 Description

• Provide support for project coordination by documenting meeting notes and action items, maintaining project tracking systems, monitoring deadlines, and following up on assigned responsibilities.

• Assist with School initiatives, encompassing document preparation, workflow management, budget oversight, and basic financial administration.

• Aid school leadership in recruitment activities, onboarding specific to the school, and coordinating scheduling sessions for faculty, staff, or collaborators as required.

• Monitor competitive and industry trends, identify process deficiencies, and escalate concerns to School leadership when necessary.

• Act as a primary contact for routine inquiries from students, faculty, staff, and external partners, directing requests to the appropriate resources as needed.

• Support activities directed at students such as communication efforts, events, awards, and documentation.

• Coordinate specialized program accreditation initiatives by tracking accreditation cycles and timelines and assisting with self-study development and evidence gathering.

• Organize and maintain centralized digital repositories for accreditation and assessment documentation, utilizing clear version control and naming conventions.

• Support School-level assessment and continuous improvement initiatives by maintaining calendars, gathering, and summarizing learning outcome data, tracking action items, and preparing insights reports and summary materials.

• Collaborate with institutional partners to obtain, verify, and format both quantitative and qualitative data for accreditation and reporting objectives.

• Provide administrative support for grant-related activities, including researching funding opportunities, assisting with grant writing, tracking deadlines, maintaining grant calendars and records, and supporting compliance monitoring and reporting.

• Serve as administrative support during accreditation reviews and site visits, which includes scheduling, document preparation, and logistical assistance.

• Maintain course schedules and templates, monitor enrollment figures, and prepare regular reports for School leadership.

• Support the delivery of academic programs by arranging logistics for courses, professional development events, workshops, and other activities.

• Assist with content uploads, manage learner communications regarding logistics, track enrollment, and provide participant support for online and hybrid offerings.

• Function as the liaison between the School and institutional partners to ensure efficient workflows and timely completion of academic tasks.

• Aid in internal and external communications by drafting and coordinating content for newsletters, emails, social media, websites, and reports.

• Support School marketing and outreach initiatives, including creating social media content, developing promotional materials, and coordinating with institutional marketing partners.

• Help ensure accurate, current, and consistent program information and messaging across all communication platforms.

• Perform other duties as assigned.

⛳️ Requirements

• Bachelor's Degree or equivalent combination of education and experience.

• Three (3) to five (5) years of experience in operational support and/or project coordination, ideally within higher education, online post-secondary education, or academic affairs.

• Experience in supporting academic operations, accreditation, assessment, or compliance activities.

• Familiarity with scheduling, data reporting, enterprise systems, databases, CRM tools, or project management platforms.

• Experience in grant development or administration.

• Possession of a professional certification such as Certified Administrative Professional (CAP) or Project Management Professional (PMP).

🏝️ Benefits

• Medical, dental, and vision coverage with options for spending accounts.

• Remote work options, flexible schedules, half-day Fridays (biweekly), and generous time off, including paid holidays and a paid winter break.

• Life, disability, accident, legal, identity protection, and student debt assistance.

• 403(b) retirement plan with a Roth option, including a 3% non-elective contribution and up to a 6% match for a total employer contribution of 9%!

• Tuition discounts available for employees and their families, as well as a Tuition Exchange program with other universities.

• Access to counseling services, a free Calm Health subscription, and year-round wellness programs.