Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer calls with professionalism, empathy, and a sense of urgency.

• Collect initial job details to ensure that every customer enjoys a prompt and seamless experience.

• Act as the main point of contact among customers, technicians, project managers, insurance agents, and adjusters.

• Offer proactive updates throughout the restoration process.

• Generate and maintain precise customer and job records within company systems.

• Oversee active jobs to ensure that documentation is thorough, deadlines are adhered to, and projects progress smoothly.

• Coordinate work authorizations, invoices, customer signatures, and insurance documentation.

• Review job files for completeness and follow up with team members when information is lacking.

• Keep organized digital records throughout each project.

• Prepare reports and track project progress for leadership.

• Identify opportunities to enhance internal processes and improve operational efficiency.

• Assist the leadership team with additional operational and administrative tasks as required.

⛳️ Requirements

• A minimum of 3 years of experience in operations, office management, customer service, administrative support, scheduling, or a related role.

• Exceptional organizational skills coupled with meticulous attention to detail.

• Strong written and verbal communication abilities.

• A strong customer service orientation with a calm, professional demeanor in high-pressure situations.

• Ability to work independently in a remote environment while taking ownership of tasks.

• Proficient computer skills and the capacity to quickly learn new software applications.

• Availability during Eastern Time Zone hours is required.

• Experience in restoration, construction, insurance, property management, or another service-related industry is preferred.

• Familiarity with DASH, Cotality, Symbility, Xactimate, Xanalysis, or similar restoration software is advantageous but not mandatory.

🏝️ Benefits

• Health insurance

• Paid time off

• Training & development

• Vision insurance

• Competitive salary

• Dental insurance

• Competitive salary based on experience

• Performance-based bonus opportunities

• Paid time off and holidays

• Fully remote work environment

• Online Mobile Courses

• Flexible Scheduling

• Aggressive Competitive Wages

• Paid Training for Career Advancement

• Opportunity to Help People in Times of Need