Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer calls with professionalism, empathy, and a sense of urgency.

• Collect initial job details to ensure that every customer experiences a prompt and seamless service.

• Act as the main communication link between customers, technicians, project managers, insurance agents, and adjusters.

• Provide proactive updates throughout the restoration process.

• Create and maintain accurate records of customers and jobs within the company's systems.

• Oversee active jobs to ensure that documentation is complete, deadlines are adhered to, and projects progress smoothly.

• Coordinate work authorizations, invoices, customer signatures, and insurance documentation.

• Review job files for completeness and follow up on any missing information.

• Maintain organized digital records throughout each project.

• Prepare reports and keep project tracking updated for leadership.

• Identify opportunities to enhance internal processes and operational efficiency.

• Assist the leadership team with additional operational and administrative duties as necessary.

⛳️ Requirements

• 3+ years of experience in operations, office management, customer service, administrative support, scheduling, or a related role.

• Exceptional organizational skills and a keen eye for detail.

• Excellent written and verbal communication abilities.

• Strong customer service orientation with a calm and professional demeanor in high-pressure situations.

• Ability to work independently in a remote setting while taking full ownership of responsibilities.

• Proficient computer skills and the ability to quickly adapt to new software platforms.

• Experience in restoration, construction, insurance, property management, or another service-oriented industry is preferred.

• Familiarity with DASH, Cotality, Symbility, Xactimate, Xanalysis, or similar restoration software is a plus, though not mandatory.

• Availability to work Monday to Friday from 8:00 AM to 4:30 PM EST.

• Must reside within the United States.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Training and development opportunities.

• Vision insurance.

• Competitive salary.

• Dental insurance.

• Salary based on experience.

• Performance-based bonus potential.

• Paid time off and holidays.

• Fully remote work environment.

• Online mobile courses.

• Flexible scheduling.

• Aggressive competitive wages.

• Paid training for career advancement.

• Opportunity to assist people during their times of need.